How do we get a quote for hire items?

To get a quote and availability for items, simply send us an email at info@mistletoelaneevents.com.au or call Natalie at - 0412 223 495 with the name of the item/s, required quantity, dates, and area. We will get back to you within 2 business days.

What areas do you service?

We service all areas of the Hunter Valley and Newcastle.

Where are you based?

We are based in Pokolbin in the Hunter Valley

What areas do you deliver to?

We deliver to the Hunter Valley & Newcastle areas.

Do you offer a styling service? 

Yes, we do. We can style any event from small to large. Styling is an additional fee. For more information please email info@mistletoelaneevents.com.au. 

Do you have a minimum hire order?

We have a minimum hire order of $250

Is delivery included in the hire price? 

No, delivery is in addition to your order and will depend on your location. This fee also includes packing time, loading and unloading of goods, collection of items, and travel time to and from the location. A delivery fee will be included in your quote. Additional fees will apply on Sundays and Public Holidays for deliveries.

Are we able to pick up our hire order?

 Unfortunately, we do not allow dry hire of items.

Do you offer a “set up” service when you deliver your furniture?

For an additional fee, we are more than happy to do this for you. If this is something you are interested in, please include this when emailing us.

Do you require a deposit?

Yes, we take a non-refundable deposit of 30%. Full payment of the outstanding balance is due 14 days prior to your delivery day. Any changes to the order can be made up until this time. Once the quote is accepted and the deposit is paid, we guarantee you the exclusive use of our hire items.

What are your cancellation policies?

Please refer to our terms & conditions for our full cancellation policy

What happens if something gets broken/ damaged or unreturned?

If an item is damaged or broken you will be charged the full retail value of the replacement item.

Can I change my order before my event?

Once a deposit is made the booking remains flexible until 14 days prior to the hire date. If you do require additional changes within 14 days of your event, an additional administration fee will apply.

What is your hire period?

The hire is based on a case-by-case basis. Generally, items are delivered the day prior to the event and collected the day after the event. If you would like the items for a longer period, an additional hire fee would apply.

Can I use open-flame candles on your tablecloths and runners?

No wax is to directly fall onto our linen. Any wax stains or burn marks will incur a full replacement fee for the item.

Do I have to clean glasses, plates, and cutlery?

We do require the items to be cleaned prior to returning the goods to us. We do professionally clean them again so they are in perfect condition for the next customer.